There may be a host of impressive software using the latest technology in the market to entice companies and industries in a purchase with great promises of ROI. However, many consumers are still dissatisfied with the standard of services rendered by many service-oriented companies that do not strive to meet consumers’ demands and expectations.
Service oriented companies need to be aware of the state of their customer service as they are at the forefront of a consumer driven market. Customer experience is of high priority to all consumers regardless of the current state of economy. Modern consumers are willing to pay more for better service. Hence, smart service oriented companies would heed the call to polish up their services with mobile workforce apps in town.
Such applications use the latest technology to handle the productivity and performance of mobile WF in any company. More and more consumers are expecting immediate service with the increasingly wide range of app technology in the market. The social media has encouraged more consumers to enjoy immediate service personally but there are still services which require the company’s mobile workforce.
More consumers today no longer want to be the customer if they have the skills, knowledge and means to activate self service. However, there is still a certain percentage of services which must be rendered by products manufacturer, supplier or retailer.
It is not possible to eliminate the mobile workforce completely from the service scene at this point in time although there is a growing number of efficient technology apps to reduce dependency on mobile workforce.
Statistics show 86% of modern consumers today prefer not to deal with companies that gave them a bad service experience while 91% of unhappy customers will not deal with companies that provide consistently poor services.
Service oriented companies need to implement professional mobile workforce app technology with the relevant workforce management system or scheduling software that can boost the service standards of the company to revive the trust and confidence from consumers again.
Innovative companies that provide services with their products need to turn around quickly from mediocre service standards to excellent service standards before being wiped out by those who want to be market leaders in the industry.
Mobile workforce systems today use the latest cutting edge app technology that caters to the needs of the company to win back customers while drawing in new ones from better reports.
For more information about how field service mobile app technology is used to make improvements to the performance of mobile workforces, take a look at cloud field service software supplier Oneserve: www.oneserve.co.uk/solutions/mobile-workforce-management-software